Refund and Return Policy
Refund and Return Policy
Last updated: May 2026
Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
30-Day Money-Back Guarantee
We offer a full 30-day money-back guarantee on all products. If you are unsatisfied for any reason, contact us within 30 days of receiving your order and we will issue a full refund.
How to Return
- Email us at hello@dentelle.com with your order number and reason for return.
- We will send you return instructions within 24 hours.
- Ship the product back in its original packaging.
- Once received, your refund will be processed within 5-7 business days.
Damaged or Incorrect Items
If your item arrived damaged or you received the wrong product, contact us immediately with a photo and we will send a replacement at no cost to you.
Non-Returnable Items
For hygiene reasons, opened consumable products such as whitening serums cannot be returned unless they are defective.
Contact
Email: hello@dentelle.com. We respond within 24 hours on business days.