FAQ — Frequently Asked Questions

Frequently Asked Questions

How long does delivery take?
Standard international shipping takes 7-14 business days. Express options are available at checkout.

Do you ship worldwide?
Yes — we ship to over 50 countries including the US, UK, Canada, Australia, and across Europe.

How much does shipping cost?
Shipping is free on orders over 40 EUR. A flat fee applies for smaller orders.

What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

Can I cancel my order?
Orders can be changed or cancelled within 12 hours. Email hello@dentelle.com immediately.

What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied, contact us and we will make it right.

How do I start a return?
Email hello@dentelle.com with your order number and we will guide you through the process.

Are your products safe for sensitive teeth?
Yes — all Dentelle products are formulated to be gentle on enamel and suitable for sensitive teeth.

Are your products cruelty-free?
Absolutely. Dentelle is 100% cruelty-free.

How soon will I see whitening results?
Most customers see a visible difference within 7 days of daily use.